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At Kridanakani, we aim to ensure every customer is delighted with their toy purchase. If you’re not satisfied, we offer a straightforward returns and refund process.

Returns

We accept returns within 7 days of delivery for eligible items that are unused, in original packaging, and in resalable condition. Please ensure you have your order number or invoice.

To start a return, email us at support@kridanakani.com with your order ID and reason for return.

Non-Returnable Items

• Opened or used toys.
• Personalized or custom-made products.
• Clearance or sale items marked as “Non-Returnable”.
• Hygiene-related items such as baby teething toys.

Refunds

After receiving and inspecting your returned item:

• We’ll email you to confirm refund approval or rejection.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective or damaged. For exchanges, email us with photos and your order ID at support@kridanakani.com.

Damaged or Wrong Items

If you receive a wrong or damaged toy, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund including shipping charges.

Cancellations

You may cancel an order within 24 hours of placing it, provided it has not been shipped. Once shipped, cancellations are not possible.

Shipping Returns

You are responsible for the return shipping cost unless the product is defective or incorrect. Please use a trackable courier and share the tracking number with our support team.

Return Address:
Kridanakani Toys
(Please confirm with our support team before sending your return.)

Contact Us

For any refund or return-related queries, reach us at:

• Email: support@kridanakani.com
• Website: kridanakani.com